Support
Manager began as a Technolutions' internal project that would
only take a couple of days to put together, and would
provide us with a structured control over our HELP Desk;
well, that couples of days have actually turned out to be
almost two years.
It
appeared that we would never be able to complete the
project, for as soon as we provided it to our own in-house
Technical Support Department, they would immediately state;
"Support Manager was great, but do you know what would make
it fantastic!" We listened, changed, added, refined and
then went through that process more times then we would like
to remember, but now we really do have something that pretty
much does it all.
You can
begin with a single client location, a complete organization
or a single person. It logs everything you need to know to
provide the ultimate in Customer Service and Support. Add
to that the capability to report all your activities back
out; you now have a product that will dynamically assist you
in fixing the past and improving the future, both internally
and externally.
Try it for 30 days, risk free, and see for yourself how it
can assist you in improving your support service
|
Data gathering – unlimited clients |
|
Customizable – create your own categories
and or services |
|
Historical – records available at touch
of a key |
|
Tracks – minutes, hours, who, what, where
and when |
|
Operates – on
all Microsoft®
Windows™
operating systems, including Vista™ |
